Menu
Log in


  • Home
  • FAQ: Reimbursing members for a paid activity

FAQ: Reimbursing members for a paid activity

  • January 30, 2017 7:05 AM
    Message # 4575576
    Anonymous member (Administrator)

    A member has signed up for a paid activity (trip, event, class, etc) but needs to cancel for some reason.  Here is how to return their money properly, and try to sign up another person to fill the hole:

    1. Ask someone with Membership Admin privileges (most Board members) to cancel that participant's registration for the class.
    2. Send an e-mail to treasurer@oopskayak.org asking that the member be reimbursed via PayPal if the cancellation is outside the "no refund" window for the activity.
    3. Inform the next person on the waiting list that there is now an available slot and that they need to quickly sign up to fill that hole (you might want to call them to make this happen fast enough) before someone new gets it.

      Admins can move someone from the wait list to the registered list directly, but then an open invoice will be generated that needs to be monitored for payment until the new registration can be considered "real".  Do you really want to go through this?
  • Home
  • FAQ: Reimbursing members for a paid activity
Powered by Wild Apricot Membership Software